Common Break/Fix Scenarios
Desktop/Laptop
- Won't power on/boot
- Blue screen errors
- Slow performance
- Peripheral connectivity
Network Issues
- No internet access
- Wi-Fi dropouts
- Switch port issues
- IP conflicts
Printers
- Not printing/Offline
- Paper jams
- Toner replacement
- Scan/copy failures
Server/Infra
- Won't boot/POST
- Storage failures
- Service restarts
- LED diagnostics
AV/Conferencing
- Teams/Zoom rooms
- Camera/mic issues
- Display connections
Phone Systems
- VoIP desk phones
- Headset setup
- No dial tone
How Smart-Hands Works
1
You Guide
You're the engineer remotely troubleshooting. We're on-site following your instructions via phone, Teams, or email.
2
We Execute
We perform physical tasks: press buttons, swap cables, read error messages, take photos, power cycle devices.
3
You Decide
We provide real-time feedback and photos. You maintain control of the direction and escalation decisions.
Is Smart-Hands Right for the Job?
Perfect For
- Remote troubleshooting needing physical verification
- Client can't access server room/MDF
- Device won't boot / hands-on diagnostics
- Cable swapping / physical patching
- Regional site with no local IT staff
Not Suitable For
- Complex configs needing L3 Architect on-site
- Software troubleshooting requiring Admin credentials
- Firewall rule changes / complex logic