Owner-Operated On-Site IT Support
Across Victoria
Melbourne-based field technician supporting MSPs and IT providers across metro and regional Victoria. Zero travel costs for metro jobs, plus regular coverage of key regional centres including Bendigo, Ballarat, Shepparton and more.
Who We Work With
Owner-operated on-site contractor support for:
You keep control of the client relationship – I handle the field work as your eyes, ears, and hands on-site.
Experience & Credentials
Enterprise IT background with hands-on experience across retail, petroleum, logistics, and healthcare sectors.
Field Experience
- NCR Corporation – 2+ years enterprise IT support
- BP Petrol Stations – Statewide networking support
- Australia Post – Cameras, printers, equipment
- CheckIT – IoT sensor deployments (VIC + TAS)
- Hospital IT – Northern Health, Western Health
What I Bring
- Own vehicle & toolkit – Ready to dispatch
- Google IT Support Professional – Certified
- Police checked – Current verification
- $20M insurance – Public liability + PI
- Photo documentation – Every job
How It Works
Seamless integration with your existing workflows. Submit requests, receive confirmation, and get detailed reporting - all within your preferred processes.
Submit Request
Send job details via phone (0432 405 388), email, or booking form. Same-day or next-day dispatch is available for many metro and regional jobs, subject to location and availability.
On-Site Attendance
Technician arrives at the client site, follows your runbooks and procedures, contacts your L2 support as needed, and represents your brand professionally.
Complete & Report
Job completion with photo documentation, detailed notes, and professional reporting through your ticketing and invoicing workflow.
White-Label Service
Client-facing on your behalf. I represent your company brand on-site – the end client works with your team, contractor services remain in the background.
Flexible Engagement Models
One-off callouts, pre-paid block hours, simple retainers, or project-based pricing to match MSP and vendor requirements.
Fully Insured & Compliant
$20M public liability, professional indemnity, police verified. Compliance documentation available on request.
Transparent Pricing
Published hourly rates, regional travel guidance, and clear minimum charges. No hidden fees or surprise extras.
What We Do
Smart-hands contractor services across Melbourne Metro, CBD, and Regional Victoria. From break/fix to equipment rollouts, we handle the hands-on work.
Break/Fix Support
L1–L2 troubleshooting and repairs. Desktop, printer, POS and basic network issues resolved on-site across metro and regional Victoria.
Equipment Swaps
Hardware replacement and rollouts. PC swaps, printer installations, monitor changes, peripheral replacements – all handled according to your checklist.
POS & Retail Support
POS terminal swaps, SCO peripheral checks, retail equipment installations. Experience with major grocery and retail environments.
Site Audits
Equipment inventory, site surveys, and documentation. Photo/video capture, asset tagging, rack documentation and basic network diagrams as required.
Infrastructure Work
Basic patching, rack tidy-ups, small additions to existing infrastructure, equipment mounting, labelling and visual checks – always following your design and standards.
Parts Logistics
Equipment delivery, parts pickup and transport. Combine delivery and installation to reduce visits for your regional clients.
Melbourne-based contractor serving MSPs, IT providers, and retail vendors statewide. PO/SOW/SLA fluent operations.
Melbourne Metro + Statewide Regional Coverage
Based in Melbourne - serve metro/CBD with no travel costs, plus same-day regional dispatch statewide
Melbourne Metro, CBD, Bendigo, Ballarat, Shepparton, Echuca, Wodonga, Wangaratta, Geelong, Warrnambool, Mildura, Latrobe Valley, and all surrounding areas
Melbourne Metro & CBD (Priority Service)
Save time and money - Melbourne-based contractor arrives within 2-4 hours with zero travel costs. Perfect for MSPs serving metro clients.
Regional Victoria Hubs
Bendigo
Same-day or next-day dispatch (subject to availability)
Ballarat
Same-day or next-day dispatch (subject to availability)
Shepparton
Same-day or next-day dispatch (subject to availability)
Echuca
Same-day or next-day dispatch (subject to availability)
Wodonga
Scheduled and project work by arrangement
Wangaratta
Scheduled and project work by arrangement
Geelong
Regular coverage with flexible scheduling
Warrnambool
Scheduled and project work by arrangement
Plus: Mildura, Horsham, Sale, Bairnsdale, Swan Hill, Latrobe Valley, Melbourne Metro & CBD, and all other Victorian locations
Frequently Asked Questions
Common questions about working with Complete Tech Care contractor services
