Privacy Policy

1. Information We Collect

Complete Tech Care (CTC) collects information that you provide directly to us when you request services, including:

• Contact information (name, email address, phone number)
• Company/business details
• Service location addresses
• Technical service requirements and notes
• Purchase order and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our on-site contractor services
• Process service requests and communicate about bookings
• Send service confirmations, status updates, and invoices
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service providers who assist in delivering our services
• Professional advisers (lawyers, accountants, insurers)
• Regulatory authorities when required by law

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict certain processing
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.