Privacy information

Enquiry notice version: 11 October 2026.

Details you provide

Complete Tech Care uses your name, company or organisation, email, project or support outline and any optional phone or timing details to assess your enquiry, respond and discuss the requested work. Please do not submit passwords, access codes, payment card details, health information or confidential client records. Sending an enquiry does not add you to a marketing list.

Saving and responding to enquiries

The website is hosted on Vercel. We save enquiries in a private Neon Postgres database configured in Sydney, Australia, before showing a receipt reference. Access requires authorised business or server credentials. The reference alone does not allow anyone to look up your enquiry on this website.

We use Resend to send enquiry notifications to our business inbox at info@completetechcare.com.au. Notification failure does not remove a saved enquiry. Hosting, email delivery and provider support or operational systems may process data outside Australia; the database region is not a promise that all processing stays in Australia. No automatic customer confirmation email is sent.

Technical information

We record a receipt reference, submission time, privacy notice version, the form page where known, and notification status. To limit abuse and duplicate submissions, the server uses protected hashes of email and network address information, plus a submission identifier. Raw network addresses are not saved in the enquiry database, although hosting providers may retain technical logs.

The form does not store your contact details in browser localStorage or sessionStorage. Its submission identifier stays in memory while the page is open. We do not add advertising pixels, session recording or analytics cookies through this form.

Keeping and accessing records

We keep enquiry details and related correspondence for assessment, follow-up and necessary business records, with access limited to authorised people. Technical duplicate-submission mappings expire after 48 hours and expired abuse-prevention records are removed by scheduled maintenance. Enquiries are not deleted when those technical records expire.

Enquiry records, business email and any private exports are reviewed for continued need. A fixed automatic deletion period for enquiry content is not currently applied. For access, correction or deletion requests, email info@completetechcare.com.au. We will consider your request and any relevant record-keeping obligations.

Contact options

You can also contact us by phone or email instead of using the form. Those links open your chosen applications. If you need to check a submission, quote its receipt reference when available.